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Job Title: Salesforce Communication Cloud Developer (Telecom Industry) Job Overview: We are seeking a skilled Salesforce Communication Cloud Developer with a strong background in the telecommunications industry. The ideal candidate will be responsible for designing, developing, and deploying solutions on the Salesforce Communication Cloud platform. Your experience in telecom will play a pivotal role in tailoring Salesforce solutions that meet the unique needs of the telecommunications sector, ensuring efficient customer lifecycle management, enhanced service delivery, and operational support. Key Responsibilities: <ul><li>Salesforce Development: Customize and develop Salesforce Communication Cloud solutions, including configuring flows, setting up product catalogs, and building customer journey workflows.</li><li>Telecom Process Expertise: Leverage telecom industry knowledge to optimize customer lifecycle management processes, including order management, provisioning, billing, and customer service workflows.</li><li>Salesforce Customization: Implement custom objects, validation rules, process automation, and Lightning components to meet business requirements.</li><li>Integration: Work on integrating Salesforce Communication Cloud with external systems, such as billing systems, CRM platforms, and telecom-specific applications using APIs and middleware (e.g., Mulesoft).</li><li>Data Management: Ensure the accuracy of customer data and streamline processes for data migration, data governance, and maintenance.</li><li>Technical Leadership: Collaborate with stakeholders and technical teams to design scalable, efficient, and secure solutions. Lead efforts in technical discovery, gap analysis, and solution design.</li><li>Salesforce Best Practices: Ensure that all solutions are aligned with Salesforce best practices for performance, security, and maintainability.</li></ul> Key Requirements: <ul><li>Telecommunications Industry Experience: Proven experience working in the telecom industry, with an understanding of the specific challenges and processes (e.g., billing, provisioning, order management).</li><li>Salesforce Communication Cloud Expertise: Deep knowledge of Salesforce Communications Cloud, with hands-on experience in Salesforce development and customization.</li><li>Salesforce Certifications (Preferred):</li><li>Salesforce Certified Communication Cloud Consultant</li><li>Salesforce Certified Platform Developer I or II</li><li>Salesforce Administrator</li></ul> <ul><li>Technical Skills:</li></ul> <ul><li>Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), and JavaScript.</li><li>Experience with REST/SOAP APIs, Mulesoft, or other integration platforms.</li><li>Knowledge of CPQ (Configure, Price, Quote) systems in the telecom space.</li><li>Business Acumen: Ability to translate business needs into technical solutions, especially within the telecom domain.</li><li>Communication: Strong verbal and written communication skills, with the ability to work closely with cross-functional teams and stakeholders.</li></ul> Nice-to-Have: <ul><li>Experience with Salesforce Vlocity (now Salesforce Industries).</li><li>Knowledge of telecom BSS/OSS systems.</li><li>Familiarity with Agile/Scrum methodologies.</li></ul> Education: <ul><li>Bachelor’s degree in Computer Science, Information Systems, Telecommunications, or related field (or equivalent experience).</li></ul>

Obrimo Technologies (Formerly known as Salecino)

Salesforce Communication Cloud Developer

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